Privacy policy

We are Silverleaf Eldercare. We provide assisted living, memory care, and home care in the Austin, Texas area. This privacy policy describes how we collect, use, handle, and protect the information you share with us or that we collect on our website (silverleafeldercare.com) and its subdomains (collectively the "Site"). From time to time we will update this policy as our practices around data protection change or as new privacy policies take effect.

Please note that we do not collect, process, use, or transmit any protected health information ("PHI") on this website as defined under The Health Insurance Portability and Accountability Act of 1996 ("HIPAA").

What we collect and how

Information you provide

When you use the forms on this site (for example, inquiry, tour request, or job application forms), we ask for certain information about you such as your full name, phone number, e-mail address, status about certain professional licensures in the State of Texas, your resume or similar documentation, and anything you write in a free text field at the bottom of some of our forms. All of this information is voluntarily provided by you on the respective portion of our Site. Because families often ask about care for a parent or another loved one, your message may include information about that person, including details about their health and care needs, what could be construed as "health information" as defined by the Federal Trade Commission. Health Information can be different than PHI and is anything that conveys information or enables an inference about a consumer's health. Please share only what you are comfortable sharing and what you are legally authorized to share by the individual or his or her authorized representative if you are sharing on behalf of others. If you share health information on another person then you represent and warrant that you have the authority to do so. A phone call or a tour is always available instead.

Information we collect automatically

We do not collect information automatically when you visit our Site except as stated in the Analytics and cookies section below.

What we do not collect

This Site does not require an account to be created to access any portion of the Site and does not run advertising trackers. Fonts, images, and video are served from this Site itself, not from third party services. The Site does not set cookies.

Analytics and cookies

We use a privacy respecting, cookieless analytics service (as of the effective date of this policy, Vercel Web Analytics) to understand, in aggregate, which pages are visited. It sets no cookies, stores nothing on your device, builds no individual profiles, and does not track you across other sites; visits are counted using an anonymized hash that cannot identify you and is discarded within a day. Because nothing is stored on your device and no personal profile is created, this site does not show a cookie consent banner.

Where it goes

We use third parties to facilitate the collection and use of information. The information you provide on form submissions is transmitted by a third party form processing service, Formspree as of the effective date of this policy, which delivers them to our email at admin@silverleafeldercare.com. Information you share by calling or emailing us directly goes to the same team. Formspree's own privacy policy governs its handling of submissions in transit.

We also use a calendar scheduling widget, Calendly as of the effective date of this policy, which allows you to schedule tours and other appointments with us.

Both of our third party service providers have their own privacy policies that govern the collection, processing, and use of information. You can read Formspree's at formspree.io/legal/privacy-policy and Calendly's at calendly.com/legal/privacy-notice.

How we use it

We use what you share to communicate with you, such as responding to your inquiry, arranging tours and calls, and following up about the care you asked about, including interest list updates for residences under construction if you asked for them. We use the information you provide when you submit a job application to identify and evaluate your application in relation to current and future roles at Silverleaf and to communicate with you about the application process. Information we collect may be used to comply with our legal, judicial, regulatory, administrative, or other corporate requirements.

We may disclose your data to a third party if (i) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or government request (including to meet national security or law enforcement requirements), (ii) to enforce our agreements and policies, (iii) to protect ourselves, our other customers, or the public from harm or illegal activities, or (iv) to respond to an emergency which we believe in good faith requires us to disclose data to assist in preventing a death or serious bodily injury. If we are required by law to disclose any of your data that directly identifies you, then we will use reasonable efforts to provide you with notice of that disclosure requirement, unless we are prohibited from doing so by statute, subpoena or court or administrative order.

We do not sell your information, and we do not share it outside Silverleaf except with the service providers that transmit it, as described above, and as described in (i) to (iv) of this section.

We do not sell or disclose our clients' personal data to other businesses or third parties for monetary or other valuable considerations or share personal data for purposes of cross-context behavioral advertising.

How we protect it

We take precautions to protect your information. We use appropriate physical, administrative, and technical security measures based on the sensitivity of the information that we collect, process, and store. Please note, however, that no website or internet transmission is completely secure, so while we strive to protect your data, we cannot guarantee that unauthorized access, hacking, data loss or a data breach will never occur.

Retention

We keep the information you share for a period of time consistent with its original purpose of collection and subject to applicable law. For example, as a working practice: inquiry and tour records are kept while your inquiry is active and for up to 24 months afterward, so a returning family does not have to start over, and are then deleted. Interest list entries are kept until the residence they concern opens or you ask to be removed. We may also retain your information during the period of time needed for us to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes, and enforce our agreements. Subject to this policy and our data retention obligations under applicable law, you can request earlier deletion at any time using the contacts below.

Your choices

You can ask what information we hold about you or ask us to delete it by emailing admin@silverleafeldercare.com or calling (512) 831-5600. When contacting us please provide as much information as possible so that we can properly evaluate your request. All requests will be addressed as soon as reasonably possible but in any case, within the timeframe required based on the applicable regulations. If we cannot comply with your request we will provide you with a reason.

Children

This site is intended for adults researching care for themselves or a family member. It is not directed at children, nor do we knowingly collect personal information from children under thirteen without verifiable parental consent. If we learn we have collected or received personal information from a child under thirteen without verification of parental consent, we will take steps to delete that information. If you believe we might have any information from or about a child under thirteen, please contact us using the information provided below.

Changes

Updates to this policy will be posted on this page.

The policy is effective as of October 6, 2026.

Questions? Contact us

Call (512) 831-5600, email admin@silverleafeldercare.com, or use the contact page.